London Waterloo station
Station Approach
London
Greater London.
SE1 8SW
London Waterloo Station can be found on Station Approach in London as shown on the map, and is operated by Network Rail.
Read on for more information about the facilities and help available at London Waterloo Rail Station, connections for onwards travel, and live arrivals and departures information.
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Nestled in the heart of London, Waterloo Station stands as a bustling epicenter for commuters and travelers alike, serving as the beating heart of UK's rail network. From the breath-taking grandeur of its architecture to its vibrant hustle and bustle, it's a place where the world feels like it's at your fingertips. Beyond the picturesque platforms, London Waterloo isn't just about catching a train; it's an experience that embraces convenience, accessibility, and variety.
London Waterloo Station is replete with facilities designed to make your journey smooth and hassle-free. Its ticket office operates from 5:30 AM to 11:15 PM during weekdays and Saturdays, with slightly adjusted times on Sundays. For those who prefer to plan their travels in advance, ticket machines are available on the main concourse, making online ticket collection straightforward and accessible. Moreover, there's an induction loop system making communication easy for the hearing impaired.
Accessibility is one of the key strengths of Waterloo Station, with step-free access available throughout. The station is ably equipped to cater to the needs of all passengers, featuring accessible toilets, ramps for train access, and seating areas to ensure comfort. Help points, dedicated staff assistance, and an extensive customer service offering guarantee that you’re never without support.
Beyond travel, the station's main concourse presents a generous selection of shopping and dining options. From seated dining experiences to convenient takeaways, the station has every palate covered. A mix of shops, including a pharmacy, clothing stores, and more, ensure that whatever last-minute essentials you may need, you’ll find them on hand.
Moving beyond the platforms, London Waterloo Station acts as a dynamic node connecting you with London and beyond. With a dedicated taxi rank and a close-knit relationship with London's extensive bus and Underground services, getting around is both straightforward and efficient. Waterloo Underground station is served by several lines, including the Bakerloo, Jubilee, Northern, and Waterloo & City lines making your planning effortless.
For those looking to explore the city on two wheels, Santander Cycle hire bikes are available nearby. The station's proximity to the South Bank makes it an inviting starting point for a leisurely stroll or cycle along the riverside for a touch of culture and picturesque views.
If you're planning a journey, London Waterloo connects you with an array of popular destinations. Whether it’s a quick trip to nearby Clapham Junction, a family day out to Wimbledon, or a scenic journey further afield to Southampton Central, the station offers a gateway to adventure.
The list of travel options is extensive, with trips to Guildford, Richmond, and Basingstoke providing just a glimpse of the destinations accessible from Waterloo.
London Waterloo isn’t just a station; it’s a launchpad for discovery and experience. Whether you're on a daily commute or embarking on a new journey, the station's unparalleled facilities and connectivity ensure that every trip is a pleasure. As you step into this vibrant hub, you become part of a tradition of travel and exploration, stretching back over a century and continuing to evolve with the city around it.
So, whether you are buying tickets online or from the station, you can be assured of a seamless experience at London Waterloo. It’s not just where journeys end and begin, but where memories are made and adventures are born. Come, explore; the world from London Waterloo awaits you!
Ticket Office | |||||||
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Ticket Office Opening hours |
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Ticket machines | Yes | ||||||
Collect tickets bought online | Yes Collect tickets at the ticket machine | ||||||
Accessible ticket machines | Yes Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users. | ||||||
Induction loop | Yes | ||||||
Smartcards | |||||||
Smartcards issued at this station | Yes | ||||||
Smartcard validators | Yes |
Information available from staff | Yes - from help point Yes - from information point Yes - from ticket office | ||||||
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Customer information | DepartureScreens ArrivalScreens Announcements | ||||||
Staff help available |
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Customer help points | Yes | ||||||
Customer services notes | Monday-Saturday 07:00-22:15 Sunday 09:00-20:45 Station Reception | ||||||
Luggage storage | Yes | ||||||
Lost property |
South Western Railway | ||||||
CCTV at the station | Yes |
Station Accessibility | |||||||
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Step-free access | Step free access is available throughout the whole station. There is step free access from the main concourse to all platforms, shops and facilities. Step free exits are exit 1 (Station approach), exit 2 (with a lift to Waterloo Road and lift access to the London Underground Jubilee line), and exit 3 for taxis and onward travel towards the South Bank. | ||||||
Ticket barriers and gates | Yes | ||||||
Accessible ticket machines | Yes Ticket machines are located at various locations on the main concourse and are accessible to wheelchair users. | ||||||
Induction loop | Yes | ||||||
Ramp for train access | Yes | ||||||
Accessible Toilets | Yes | ||||||
Waiting rooms | All platforms are partially or fully covered with a canopy. | ||||||
Seating area | Yes | ||||||
Wheelchairs available | Yes | ||||||
Getting to and from the station | |||||||
Accessible taxis here | No | ||||||
Impaired mobility set down/pick-up point | Yes Accessible bays are available near the taxi rank on Cab Road / Station Approach . For any assistance contact reception located next to drop off point on arrival. Passengers may also book assistance in advance by contacting South Western Railway Customer Services Centre on 0845 6000650. (Open 6am-10pm) | ||||||
Accessible spaces | 2 | ||||||
Accessible car park equipment | True None | ||||||
Staff Help | |||||||
Staff help available |
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Customer Help Points and Meeting Point | Yes | ||||||
Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here. |
Toilets | Yes The entrance to the public toilets is on the main concourse opposite platform 18, and these facilities have an accessible toilet and baby changing facilities. There is a another accessible toilet outside exit 3 operated by a RADAR key. |
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Accessible Toilets | Yes |
Baby Changing | Yes |
Waiting rooms | All platforms are partially or fully covered with a canopy. |
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Seating area | Yes |
1st Class Lounge | No |
Station Car Park | |||||||
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Operator | APCOA Parking (UK) Limited | ||||||
Car Parking Availability |
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Spaces | 27 | ||||||
Accessible spaces | 2 | ||||||
Accessible car park equipment | Yes | ||||||
Car park CCTV | No | ||||||
Parking charges | Free car parking available |
Refreshment Facilities | Available A wide range of food outlets including seated dining, snacks, hot and cold drinks, convenience store and takeaway food. Station concourse |
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ATM Machine | Available Located on concourse |
Shops | Available A wide range of shops including convenience store, supermarket, pharmacy, newsagent, bookseller, clothing, gifts, travel accessories and passport photobooth. |
Currency Exchange | No |
Pay Phones | No |
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Public Wi-Fi | Available Free public Wi-Fi is available at the station |
Bicycle Storage | |
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Spaces | 573 Please return to your bike within 2 weeks. Abandoned cycles are regularly removed from the racks and those that remain unclaimed are sent for disposal or donated to charitable schemes. Cycle storage is located outside exit 3 on Station Approach / Cab Road. Also available:
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Type of Storage | Stands, Racks, |
Sheltered | No |
CCTV | Yes |
Bicycle Hire | |
Cycle Hire Information | Available There are Santander Cycle hire bikes available near this station. See Santander Cycles - Transport for London (tfl.gov.uk) |
Taxis are available from the taxi rank on Cab Road / Station Approach |
Waterloo is well connected to London's public transport network. Waterloo Underground station serves the Bakerloo, Jubilee, Northern and Waterloo & City Lines. Plan a journey - Transport for London (tfl.gov.uk) Buses depart from several points around the station. All Transport for London Buses are accessible with step free access and have a dedicated mobility space. Buses from Waterloo (tfl.gov.uk) The station has a dedicated taxi rank for London Black Taxis on the roadway outside exit 3. Santander Hire Bicycles are available from the docking stations outside. Santander Cycles - Transport for London (tfl.gov.uk) Waterloo is within easy walking distance of the South Bank and a number of visitor attractions. Walking - Transport for London (tfl.gov.uk). |
Waterloo Underground station is served by the Bakerloo, Jubilee, Northern and Waterloo & City Lines. Step free access is available to and from the Jubilee Line. For more information on London Transport accessibility: Plan an accessible journey - Transport for London (tfl.gov.uk). |
Available There are Santander Cycle hire bikes available near this station. See Santander Cycles - Transport for London (tfl.gov.uk) |
Arriving from | Train | Arrival Time | Platform | Status |
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from Basingstoke | South Western Railway | 16:04 | 15 | On time |
from Shepperton | South Western Railway | 16:04 | 5 | On time |
from Portsmouth Harbour | South Western Railway | 16:07 | 15 | On time |
from Guildford | South Western Railway | 16:07 | 4 | On time |
Going to | Train | Departure Time | Platform | Status |
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to Guildford | South Western Railway | 16:03 | 4 | On time |
to Windsor & Eton Riverside | South Western Railway | 16:03 | 22 | On time |
to Weymouth | South Western Railway | 16:05 | 11 | On time |
to Hampton Court | South Western Railway | 16:06 | 1 | On time |
to Hounslow | South Western Railway | 16:07 | 16 | On time |
to Portsmouth Harbour | South Western Railway | 16:09 | 13 | On time |