West Malling station
Station Approach
off Swan Street
West Malling
Kent
ME19 6HJ
West Malling Station can be found on Station Approach in off Swan Street as shown on the map, and is operated by Southeastern.
Read on for more information about the facilities and help available at West Malling Rail Station, connections for onwards travel, and live arrivals and departures information.
Ready to book your travel to West Malling? Search here to find the best journey for you, and save big with our FairSplits - we give you our Cheapest Split Ticket Price Guarantee*
Welcome to West Malling Station, your starting point for exploring the rich culture and heritage of Kent, or perhaps a more bustling adventure in London. Located in the heart of West Malling, this station provides seamless connectivity and a host of conveniences to make your journey as smooth as possible. Whether you're a commuting professional, a historical enthusiast, or simply embarking on a new adventure, West Malling Station offers you all you need for comfortable and efficient travel.
West Malling Station is well-equipped with amenities to enhance your travel experience. The ticket office is open from 6:00 to 19:00 on weekdays, with adjusted hours on weekends. For added convenience, ticket machines are available on both platforms. If you purchase your tickets online, you can easily collect them at the station. Smartcards can also be issued, although there are currently no validators present.
Accessibility is important at West Malling, where there is partial step-free access. While there isn't a fully accessible pathway between platforms, access to platform 1 for services to London and platform 2 for Maidstone and Ashford is possible. Assistance for disabled passengers is available during staffing hours, and for those needing extra support, a mobile assistance team can be deployed.
You won't go hungry waiting for your train thanks to the coffee shop on the premises. Parking is no issue either, with 164 spaces provided by APCOA Parking, accessible 24 hours a day. For those who choose to travel on two wheels, there are 64 sheltered bicycle stands on platform 1.
Once you arrive at West Malling, the connectivity extends beyond trains. For local bus services, rail replacement transport, and taxis, you're in the right place. The station forecourt is the hub for a mini bus service connecting West Malling to East Malling, and taxis can be found right at the station's entrance.
West Malling offers convenient routes to key destinations. If you're planning a journey to London, there are frequent trains to popular stations such as London Bridge, London Victoria, and London Charing Cross. For regional adventures, consider trips to Maidstone East, Bromley South, or Sevenoaks. Each destination offers its unique charms and attractions.
Whether you’re a frequent traveler or visiting for the first time, West Malling Station is designed to meet your needs. As life continues to present countless possibilities for exploration, trust in West Malling as your steadfast rail partner. Purchasing your train tickets can be achieved with ease online or at the station, ensuring your only focus is on the adventures that lie ahead.
So, plan your visit, embrace the diverse opportunities that travel brings, and let West Malling Station be the launchpad for your upcoming journeys.
| Ticket Office | |||||||
|---|---|---|---|---|---|---|---|
| Ticket Office Opening hours |
| ||||||
| Ticket machines | Yes | ||||||
| Collect tickets bought online | Yes Collect tickets at the ticket machine | ||||||
| Accessible ticket machines | Yes On platforms 1 and 2. | ||||||
| Induction loop | Yes | ||||||
| Smartcards | |||||||
| Smartcards issued at this station | Yes | ||||||
| Smartcard validators | No | ||||||
| Information available from staff | Yes - from help point | ||||||
|---|---|---|---|---|---|---|---|
| Customer information | DepartureScreens Announcements | ||||||
| Staff help available |
| ||||||
| Customer help points | Yes | ||||||
| Customer services notes | This station has Secure station accreditation - For more information contact 0345 322 7021 | ||||||
| Luggage storage | No | ||||||
| Lost property | Southeastern Customer Services | ||||||
| CCTV at the station | Yes |
| Station Accessibility | |||||||
|---|---|---|---|---|---|---|---|
| Step-free access | Step free access is available in parts of this station. Category B2. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access to booking hall and side entrance to Platform 1 for services to London. Step free access to Platform 2 for services towards Maidstone and Ashford via side entrance from Station Road North off Lucks Hill. No step free interchange between platforms. Stepped access between platforms via station footbridge. | ||||||
| Ticket barriers and gates | No | ||||||
| Accessible ticket machines | Yes On platforms 1 and 2. | ||||||
| Induction loop | Yes | ||||||
| Ramp for train access | Yes | ||||||
| Accessible Toilets | Yes | ||||||
| Waiting rooms | There is no waiting room office at West Malling | ||||||
| Seating area | Yes | ||||||
| Wheelchairs available | No | ||||||
| Getting to and from the station | |||||||
| Accessible taxis here | No | ||||||
| Impaired mobility set down/pick-up point | Yes | ||||||
| Accessible spaces | 8 | ||||||
| Accessible car park equipment | No | ||||||
| Staff Help | |||||||
| Staff help available |
| ||||||
| Customer Help Points and Meeting Point | Yes | ||||||
| Helpline | Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. There are staff on all the trains that call at this station that can assist with getting on and off trains only. If no staff at the station ensure you position yourself on the platform so the on train staff can see you.Where staff are not available at the station to assist, and you need assistance beyond just getting on or off the train, we now have a mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further. | ||||||
| Toilets | Yes Booking Hall- Available during staffing hours |
|---|---|
| Accessible Toilets | Yes |
| Baby Changing | No |
| Waiting rooms | There is no waiting room office at West Malling |
|---|---|
| Seating area | Yes |
| 1st Class Lounge | No |
| Station Car Park | |||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Operator | APCOA Parking | ||||||||||||||||||||
| Car Parking Availability |
| ||||||||||||||||||||
| Spaces | 164 | ||||||||||||||||||||
| Accessible spaces | 8 | ||||||||||||||||||||
| Accessible car park equipment | No | ||||||||||||||||||||
| Car park CCTV | Yes | ||||||||||||||||||||
| Parking charges |
| ||||||||||||||||||||
| Refreshment Facilities | Available Coffee shop |
|---|---|
| ATM Machine | No |
| Shops | No |
| Currency Exchange | No |
| Pay Phones | Yes |
|---|---|
| Public Wi-Fi | No |
| Bicycle Storage | |
|---|---|
| Spaces | 64 You may leave your cycle in the rack provided however you do so at your own risk. Platform 1 |
| Type of Storage | Stands, |
| Sheltered | Yes |
| CCTV | No |
| Bicycle Hire | |
| Cycle Hire Information | There are no cycle hire facilities at this station |
Bus stop in the station forecourt. Please note a mini bus operates between West Malling and East Malling |
front of station |
Information to plan your onward journey is available in a printable format here |
| Arriving from | Train | Arrival Time | Platform | Status |
|---|---|---|---|---|
| from Ashford International | Southeastern | 06:10 | 1 | On time |
| from Ashford International | Southeastern | 06:22 | 1 | On time |
| from Ashford International | Southeastern | 06:37 | 1 | On time |
| from Maidstone East | Southeastern | 06:52 | 1 | On time |
| from London Victoria | Southeastern | 07:07 | 2 | Delayed |
| from Ashford International | Southeastern | 07:10 | 1 | On time |
| from Ashford International | Southeastern | 07:22 | - | On time |
| from Minster | Southeastern | 07:37 | - | On time |
| Going to | Train | Departure Time | Platform | Status |
|---|---|---|---|---|
| to London Victoria | Southeastern | 06:11 | 1 | On time |
| to London Charing Cross | Southeastern | 06:23 | 1 | On time |
| to London Victoria | Southeastern | 06:38 | 1 | On time |
| to London Charing Cross | Southeastern | 06:53 | 1 | On time |
| to Ramsgate | Southeastern | 07:08 | 2 | Delayed |
| to London Victoria | Southeastern | 07:11 | 1 | On time |
| to London Charing Cross | Southeastern | 07:23 | - | On time |
| to London Victoria | Southeastern | 07:38 | - | On time |