Welwyn Garden City station
inside The Howard Centre shopping m
Welwyn Garden City
Hertfordshire
AL8 6HA
Welwyn Garden City Station can be found on inside The Howard Centre shopping m in Welwyn Garden City as shown on the map, and is operated by Great Northern.
Read on for more information about the facilities and help available at Welwyn Garden City Rail Station, connections for onwards travel, and live arrivals and departures information.
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Nestled in the heart of the charming Hertfordshire town, Welwyn Garden City Train Station is a vital hub for those looking to explore the delights of the UK or travel towards the bustling heart of London. Its strategic location makes it a perfect starting point for both commuters and leisure travelers alike. Travelling through this station ensures you're connected to an extensive network of destinations, while enjoying the convenience and modern amenities on offer.
The station is equipped with all the necessary facilities to make your journey seamless. Whether you're purchasing tickets from the office open from 06:00 to 20:00 on weekdays or collecting pre-purchased tickets from its accessible machines, getting your travel documentation is straightforward. The station supports smartcard transactions, and discounts are available for holders of the Disabled Persons Railcard.
Although there's no waiting room, comfortable seating areas ensure you can relax while waiting for your train. Plus, with CCTV present, safety is a clear priority. For assistance within the station, help points are strategically placed—staffed seven days a week to provide support, making it a friendly and accommodating place for everyone.
Welwyn Garden City is a Category A station, offering step-free access throughout. While tactile surfaces are not standard across all platform edges, there's comprehensive assistance for travelers needing support. This includes ramp access to trains and the option for pre-booked or 'turn up and go' help-- ensuring your journey is comfortable from departure to arrival. Despite not having accessible toilets on-site, facilities are located on the platform for travelers' convenience.
Welwyn Garden City Station serves as a gateway to a wealth of locations via train, with convenient options for onward travel. Well-connected bus services make continued journeys a breeze, with further information available on the 'Onward Travel Information Map.' Be sure to check this for the most efficient routes to your final destination.
Why not take advantage of this well-connected hub and explore the vibrant cityscape of London? Trains to London Kings Cross ensure you're only a short trip away from the capital's iconic landmarks. If the artsy vibe of North London appeals to you, consider venturing to Finsbury Park or Moorgate. For those looking to journey further afield, Cambridge with its historic university charm is easily accessible too.
From Welwyn Garden City, an array of options is at your fingertips. Whether it's a commute, a day out, or the beginning of an exploration adventure, you're well-positioned to make seamless connections across the UK rail network.
Whether you're here for a short stopover or beginning your travels from Welwyn Garden City Train Station, this hub ensures a blend of history, modern conveniences, and connectivity that enriches each journey. Book your tickets today to experience everything this station—and indeed the wider rail network—has to offer. Ready, set, travel!
| Ticket Office | |||||||
|---|---|---|---|---|---|---|---|
| Ticket Office Opening hours |
| ||||||
| Ticket machines | Yes | ||||||
| Collect tickets bought online | Yes Collect tickets at the ticket machine | ||||||
| Accessible ticket machines | Yes All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station. | ||||||
| Induction loop | Yes | ||||||
| Smartcards | |||||||
| Smartcards issued at this station | Yes | ||||||
| Smartcard validators | Yes | ||||||
| Information available from staff | Yes - from help point | ||
|---|---|---|---|
| Customer information | DepartureScreens Announcements | ||
| Staff help available |
| ||
| Customer help points | Yes | ||
| Customer services notes | None | ||
| Luggage storage | No | ||
| Lost property | None | ||
| CCTV at the station | Yes |
| Station Accessibility | |
|---|---|
| Step-free access | Step free access is available throughout the whole station. This is a Category A station: This station has step-free access to all platforms. The Assistance Meeting Point is outside the ticket office. This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance. |
| Ticket barriers and gates | Yes |
| Accessible ticket machines | Yes All Great Northern ticket machines are able to sell tickets with Disabled Persons Railcard discounts. Ticket machines are of an accessible design, however their location and the station itself may not be. Please check the station map or the 'step free access' section before making your way to the station. |
| Induction loop | Yes |
| Ramp for train access | Yes A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available between the first and last trains of the day. Alternatively, you can also arrange assistance by:
|
| Accessible Toilets | No |
| Waiting rooms | There is no waiting room office at Welwyn Garden City |
| Seating area | Yes |
| Wheelchairs available | No |
| Getting to and from the station | |
| Accessible taxis here | No |
| Impaired mobility set down/pick-up point | No |
| Accessible spaces | None |
| Accessible car park equipment | No |
| Staff Help | |
| Staff help available | |
| Customer Help Points and Meeting Point | Yes |
| Helpline | Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel. Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train. For further information on assisted travel please see: |
| Toilets | Yes Located on the platforms. |
|---|---|
| Accessible Toilets | No |
| Baby Changing | No |
| Waiting rooms | There is no waiting room office at Welwyn Garden City |
|---|---|
| Seating area | Yes |
| 1st Class Lounge | No |
| Refreshment Facilities | Available |
|---|---|
| ATM Machine | Available ATM located In shopping Centre |
| Shops | No |
| Currency Exchange | No |
| Pay Phones | No |
|---|---|
| Public Wi-Fi | No |
| Bicycle Storage | |
|---|---|
| Spaces | None |
| Type of Storage | |
| Sheltered | None |
| CCTV | No |
| Bicycle Hire | |
| Cycle Hire Information | There are no cycle hire facilities at this station |
Please click the link for details regarding the rail replacement bus location. |
Information to plan your onward journey is available in the ‘Onward Travel Information Map’, located in the ‘Maps’ section below. |
| Arriving from | Train | Arrival Time | Platform | Status |
|---|---|---|---|---|
| from London Kings Cross | Great Northern | 05:56 | 3 | 06:03 This train has been delayed by urgent repairs to the track |
| from Cambridge | Great Northern | 06:20 | 2 | On time |
| from London Kings Cross | Great Northern | 06:26 | 3 | On time |
| from Moorgate | Great Northern | 06:40 | 3 | On time |
| from Cambridge | Great Northern | 06:50 | 2 | On time |
| from Moorgate | Great Northern | 06:52 | 4 | On time |
| Going to | Train | Departure Time | Platform | Status |
|---|---|---|---|---|
| to Cambridge | Great Northern | 05:58 | 3 | 06:03 This train has been delayed by urgent repairs to the track |
| to Moorgate | Great Northern | 06:05 | 4 | On time |
| to London Kings Cross | Great Northern | 06:21 | 2 | On time |
| to Moorgate | Great Northern | 06:23 | 3 | On time |
| to Cambridge | Great Northern | 06:28 | 3 | On time |
| to Sevenoaks | Thameslink | 06:32 | 4 | On time |
| to Moorgate | Great Northern | 06:35 | 3 | On time |
| to London Kings Cross | Great Northern | 06:51 | 2 | On time |