Poole station
Serpentine Road
Poole
Dorset
BH15 2BQ
Poole Station can be found on Serpentine Road in Poole as shown on the map, and is operated by South Western Railway.
Read on for more information about the facilities and help available at Poole Rail Station, connections for onwards travel, and live arrivals and departures information.
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Nestled in the heart of Dorset, Poole train station serves as a vital gateway for travelers exploring the scenic southern coast of England. As you step into this bustling hub, you'll find not just a point of transit but a place that connects you seamlessly to the rich history and charming locales of the region. Whether you're a seasoned commuter or a first-time visitor, understanding the nuances of Poole station can enhance your travel experience.
Poole station boasts a variety of amenities designed to make your journey easy and comfortable. With ticket offices operating Monday to Friday from 05:55 to 19:00, Saturdays from 07:00 to 18:00, and Sundays from 09:00 to 19:00, buying and collecting tickets is convenient. Ticket machines are available on-site, including accessible options that support Disabled Persons Railcard discounts. Though there are no waiting rooms, seating areas are available for those who need to take a breather before hopping on their trains.
For your convenience, there are facilities for eating and withdrawing cash with available ATMs. While there are no shops or currency exchange services within the station itself, local amenities are within easy reach. Accessible toilets are located in the main booking hall and Platform 1's waiting room area, with a radar key available for disabled accessibility.
Safety is a priority at Poole station, equipped with customer help points and CCTV surveillance, ensuring peace of mind while you navigate through the station. Passengers requiring assistance can reach out to the helpful staff stationed at the help points. Bicycle enthusiasts also have the option to utilize the 90 bicycle storage spaces or take advantage of the Beryl Bike hire services offered near the station.
Poole train station is well integrated with multiple modes of transport. For your onward journeys, an array of local buses can be accessed from the station forecourt off Serpentine Road, perfect for exploring the hidden gems of Dorset. On days when train services are disrupted, a rail replacement service operates from the same area ensuring travelers can keep on the move. The station is also well served by cycle hire services, with Beryl Bikes facilitating smooth local excursions.
Poole station offers direct routes to several key destinations. A popular option is London Waterloo, making it effortless to enjoy the capital's vibrant culture. Bournemouth and Southampton Central are also easily reachable, inviting you to soak up the coastal allure or dive into the city's bustling life. If you're planning a trip to the picturesque towns, consider traveling to places like Weymouth, Dorchester South, or Wareham (Dorset) for a taste of local heritage and scenic beauty.
Links to more destinations such as London Waterloo, Bournemouth, and Southampton Central are just a train ride away, offering you a world of possibilities to explore.
When planning your journey from Poole, take advantage of the various ticketing options available. From daily and off-peak to annual passes, you can choose what best suits your needs. Remember, purchasing tickets online can be convenient and allow you to collect them at the station's machines. As travel continues to be more accessible, Poole station remains a critical point of embarkation, welcoming all who wish to explore the beautiful landscapes and towns of southern England.
Whether it's for business or pleasure, Poole station stands out as a well-facilitated and accessible transport center. With its variety of connections, it not only links you to your destination but also to the unique experiences that each journey by rail promises. Embrace the ease of travel and let Poole station be the starting point for your next adventure.
| Ticket Office | |||||||
|---|---|---|---|---|---|---|---|
| Ticket Office Opening hours |
| ||||||
| Ticket machines | Yes | ||||||
| Collect tickets bought online | Yes Collect tickets at the ticket machine | ||||||
| Accessible ticket machines | Yes All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details | ||||||
| Induction loop | Yes | ||||||
| Smartcards | |||||||
| Smartcards issued at this station | Yes | ||||||
| Smartcard validators | Yes | ||||||
| Information available from staff | Yes - from help point | ||
|---|---|---|---|
| Customer information | No | ||
| Staff help available | |||
| Customer help points | Yes | ||
| Customer services notes | Please contact our Customer Service Centre on 0345 6000 650 | ||
| Luggage storage | No | ||
| Lost property |
None | ||
| CCTV at the station | Yes |
| Station Accessibility | |
|---|---|
| Step-free access | Step free access is available in parts of this station. Step-free category B Station - There is level access to both sides of the station by ramps. Interchange between platforms is via a ramped underpass at the London end of the platforms. |
| Ticket barriers and gates | No |
| Accessible ticket machines | Yes All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details |
| Induction loop | Yes |
| Ramp for train access | Yes |
| Accessible Toilets | Yes |
| Waiting rooms | There is no waiting room office at Poole |
| Seating area | Yes |
| Wheelchairs available | Yes |
| Getting to and from the station | |
| Accessible taxis here | No |
| Impaired mobility set down/pick-up point | No |
| Accessible spaces | 3 |
| Accessible car park equipment | No |
| Staff Help | |
| Staff help available | |
| Customer Help Points and Meeting Point | Yes |
| Helpline | Assistance from station staff is available to customers boarding and alighting trains, and moving through this station - at all times trains are running. Please make yourself known to staff at the Ticket Gateline. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - our staff will do their best to assist you onto your preferred train. |
| Toilets | Yes The toilets are located in the Booking Hall and in the Waiting Room on Platform 1. The National key toilets are located in the Main Booking Hall; these toilets are operated by a radar key. A radar key is available from station staff upon request. A 'National Key Scheme' key [RADAR] can be purchased by contacting the following. Address: 12 City Forum, 250 City Road, London, EC1V 8AF. Tel: 020 7250 3222. Minicom: 020 7250 4119. Fax: 020 7250 0212. Email: radar@radar.org.uk. |
|---|---|
| Accessible Toilets | Yes |
| Baby Changing | No |
| Waiting rooms | There is no waiting room office at Poole |
|---|---|
| Seating area | Yes |
| 1st Class Lounge | No |
| Poole Car Park | |||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Operator | None | ||||||||||||||||||||
| Car Parking Availability | |||||||||||||||||||||
| Spaces | 146 | ||||||||||||||||||||
| Accessible spaces | 3 | ||||||||||||||||||||
| Accessible car park equipment | No | ||||||||||||||||||||
| Car park CCTV | No | ||||||||||||||||||||
| Parking charges |
| ||||||||||||||||||||
| Refreshment Facilities | Available |
|---|---|
| ATM Machine | Available |
| Shops | No |
| Currency Exchange | No |
| Pay Phones | Yes |
|---|---|
| Public Wi-Fi | Available |
| Bicycle Storage | |
|---|---|
| Spaces | 90 |
| Type of Storage | Racks, |
| Sheltered | Yes |
| CCTV | No |
| Bicycle Hire | |
| Cycle Hire Information | Available Beryl Bikes |
Station forecourt, off Serpentine Road |
Information to plan your onward journey is available in a printable format here |
Available Beryl Bikes |
| Arriving from | Train | Arrival Time | Platform | Status |
|---|---|---|---|---|
| from London Waterloo | South Western Railway | 01:20 | - | 01:29 This train has been delayed by train crew being delayed by service disruption |
| Going to | Train | Departure Time | Platform | Status |
|---|