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About Newcastle (NCL) Train Station

Station managed by: LNER

Newcastle-upon-Tyne station
Neville Street
Newcastle-upon-Tyne
Tyne & Wear
NE1 5DL

Newcastle Station can be found on Neville Street in Newcastle-upon-Tyne as shown on the map, and is operated by LNER.

Read on for more information about the facilities and help available at Newcastle Rail Station, connections for onwards travel, and live arrivals and departures information.

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Everything you need to know about Newcastle Station

The Heartbeat of Travel in the North East: Newcastle Train Station

Nestled in the iconic city of Newcastle upon Tyne, Newcastle Train Station stands as a historic yet modern gateway for those exploring the north of England and beyond. Whether you're a commuter, a tourist, or a student, this station offers a seamless blend of convenience and charm. With its beautiful Victorian architecture, it's no surprise that the station itself is a point of interest for visitors.

Facilities and Amenities

Newcastle Train Station is well-equipped to make your travel experience as smooth as possible. The ticket office opens as early as 6 AM on weekdays, providing ample time for travelers to plan ahead. Alternatively, convenient ticket machines are scattered throughout the station, and they cater well to those with accessibility needs. For comfort, the station offers waiting rooms and seating areas, both of which are open throughout the operating hours. If you require any assistance, staff are on hand from the early hours until midnight.

The station is accessibility friendly with step-free access available to several platforms, assisted by both lifts and ramps when necessary. Do note, however, that while the station is widely accessible, some platforms accessed via steep bridges may require assistance. The luxurious 1st Class Lounge offers an elevated waiting experience and is a delightful option for premium ticket holders.

Shopping and Dining

For those wanting to grab a bite or do some last-minute shopping, Newcastle Train Station doesn't disappoint. Choose from familiar names such as Costa Coffee, Greggs, and Sainsbury's among others. Whether you fancy a quick snack, a hearty meal, or simply a cup of coffee, the station has something to satisfy your appetite. Additionally, ATM machines are conveniently placed, with one located near the Boots store on the main concourse.

Transport Connections

Getting in and out of Newcastle is a breeze, thanks to the extensive transport options available at the station. Taxis are available 24/7, and rail replacement services conveniently depart from the station's front. The local Tyne & Wear Metro system provides seamless connections to the Newcastle airport and beyond, easily accessible from adjacent platforms. For more information on bus schedules and routes, the station offers printable guides, ensuring you're well-equipped for onward travel.

Popular Destinations

Newcastle Train Station serves as a vital hub, connecting travelers to a plethora of exciting destinations across the UK. Whether you’re planning a thrilling weekend in London, a cultural escape to Edinburgh, or a journey to the historical city of Durham, the station makes every destination within reach. Regular services also make journeys to bustling urban centers like Manchester Victoria and scenic stops such as the MetroCentre an absolute breeze.

Embark on a picturesque venture to Northumberland or indulge in the vibrant energy of Leeds. With a myriad of routes like those to London Kings Cross, Edinburgh, and York, travel enthusiasts are spoilt for choice.

Closing Thoughts

As the travel epicenter of the North East, Newcastle Train Station is far more than just a transit point. It’s the bustling heart of the region, connecting people, cultures, and destinations. Whether you're heading out for business, pleasure, or a bit of both, this station ensures a smooth journey from start to finish. Make sure you book your tickets today and get ready to explore some of the most enchanting locales the UK has to offer. Safe travels!

Newcastle Station details & facilities

Ticket Office
Ticket Office Opening hours
Monday to Friday:06:00 to 19:00
Saturday:07:00 to 19:00
Sunday:07:30 to 19:00
Ticket machinesYes
Collect tickets bought onlineYes

Collect tickets at the ticket machine

Accessible ticket machinesYes

Accessible machine are located on the main concourse

Induction loopYes
Smartcards
Smartcards issued at this stationYes
Smartcard validatorsYes
Information available from staff

Yes - from information point

Yes - from ticket office

Customer information

DepartureScreens

ArrivalScreens

Announcements

Staff help available
Monday to Friday:04:00 to 00:15
Saturday:04:00 to 23:30
Sunday:07:00 to 00:15
Customer help pointsYes
Customer services notes

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

This station has Secure Station Accreditation

Luggage storageNo
Lost property
Monday:06:15 to 21:00

None

CCTV at the stationYes
Station Accessibility
Step-free access

Step free access is available in parts of this station.

Please note that although this station is classified step-free, the bridge between the platforms is quite steep. Lifts are available using a subway but only to platforms 1-4 and platforms 9-12. Staff are available to assist using the footbridge.

This station is a category B2 station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

Ticket barriers and gatesYes
Accessible ticket machinesYes

Accessible machine are located on the main concourse

Induction loopYes
Ramp for train accessYes
Accessible ToiletsYes
Waiting rooms
Monday to Friday:04:00 to 21:00
Saturday:04:00 to 21:00
Sunday:07:00 to 21:00

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting Room opening hours are at all times that the station is open

Seating areaYes
Wheelchairs availableYes
Getting to and from the station
Accessible taxis hereNo
Impaired mobility set down/pick-up pointYes
Accessible spaces17
Accessible car park equipmentTrue

None

Staff Help
Staff help available
Monday to Friday:04:00 to 00:15
Saturday:04:00 to 23:30
Sunday:07:00 to 00:15
Customer Help Points and Meeting PointYes
Helpline

We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

ToiletsYes

The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4. Toilet opening hours are at all times that the station is open.

Accessible ToiletsYes
Baby ChangingYes
Waiting rooms
Monday to Friday:04:00 to 21:00
Saturday:04:00 to 21:00
Sunday:07:00 to 21:00

This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms

Waiting Room opening hours are at all times that the station is open

Seating areaYes
1st Class LoungeYes
Long Stay Car Park
OperatorLondon North Eastern Railway
Car Parking Availability
Monday to Sunday:04:00 to 23:00
Spaces454
Accessible spaces17
Accessible car park equipmentYes
Car park CCTVYes
Parking charges
Note<p>Short Stay 30-60 mins £3.50</p><p>Short Stay 61-120 mins - £6.50</p><p>Going away for a long weekend? Park from 10:00 on Friday until 23:59 on Monday for just £15.</p><p>Simply purchase your ticket at the car park on the day.</p>
Daily£20.00
Annual£2,145.00
Sunday£8.00
Weekly£78.00
Monthly£253.50
Off_peak£8.00
Saturday£8.00
Short stay
OperatorLondon North Eastern Railway
Car Parking Availability
Spaces27
Accessible spaces3
Accessible car park equipmentNo
Car park CCTVYes
Parking charges
Note<p>Short stay 21-60 mins - £3.50</p><p>Short stay 61-120 mins - £6.50</p>
Per_hour£3.50
Refreshment FacilitiesAvailable

Coffee shop Food vending machine Public House/Bar Food outlet (Seating available)

ATM MachineAvailable

In the Main Square next to Boots

ShopsAvailable

 WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Pumpkin Cafe, AMT Coffee,.Greggs, Centurion,Destination 1850 and M&S

Currency ExchangeNo
Pay PhonesYes
Public Wi-FiAvailable

Find WiFi Hotspots around Newcastle station

Bicycle Storage
Spaces122

28 stands accommodating 56 cycles

Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.

Type of StorageStands,
ShelteredYes
CCTVYes
Bicycle Hire
Cycle Hire InformationThere are no cycle hire facilities at this station

Transport Links to and from Newcastle Station

All you need to know about Newcastle's links with other modes of transport, including local bus services, taxis, care hire & more

Rail Replacement Coaches leave from the front of the station.

Newcastle is a large station, taxis are available 24/7 from the station taxi rank.

Information to plan your onward journey is available in a printable format here

Tyne & Wear 'Metro' runs from platforms adjacent to station concourse. For details: www.nexus.org.uk

Tyne & Wear 'Metro' provides a daily, frequent direct train service to the Newcastle airport terminal. For details: www.nexus.org.uk

Live Departures and arrivals from Newcastle Station

Want to check the latest departures and arrivals into Newcastle station? Find live information for the next trains departing and arriving at the station below.

Arriving fromTrainArrival TimePlatformStatus