Cardiff Queen Street station
Station Terrace
Cardiff
Cardiff
CF10 4EY
Cardiff Queen Street Station can be found on Station Terrace in Cardiff as shown on the map, and is operated by Transport for Wales.
Read on for more information about the facilities and help available at Cardiff Queen Street Rail Station, connections for onwards travel, and live arrivals and departures information.
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Welcome to Cardiff Queen Street train station, a key hub in the heart of Wales' lively capital city. Whether you're a local commuter hopping between city stops or a visitor setting off to explore South Wales, Cardiff Queen Street offers all the essentials you might need for a smooth journey. Here, modern conveniences blend seamlessly with the traditional architecture of Cardiff’s bustling center.
Cardiff Queen Street station is equipped with everything you need for a comfortable and accessible travel experience. The ticket office operates from as early as 6 am on weekdays and has plenty of ticket machines available throughout the station. You can collect tickets bought online from these machines and they're easily accessible near the main entrance. The station offers step-free access across all platforms via lifts, making it highly accessible. Accessible toilets and baby changing facilities are conveniently located on Platform 4 for those traveling with little ones.
For those who might need extra assistance, staff is available to help from 05:15 to midnight on most days. Despite the lack of eateries or shops, the station offers public Wi-Fi so you can stay connected on the go. If cycling is your preferred mode to and from the station, you'll find ample cycle storage with CCTV coverage for peace of mind. Remember, the bustling streets of Cardiff offer numerous nearby cafes and shops to grab a bite or essentials before you catch your train.
Getting to and from Cardiff Queen Street is a breeze with several options available. There are local bus services with limited offerings right outside the station on weekdays. During rail disruptions, replacement bus services are set up at bus stops nearby, ensuring you aren't left stranded. However, taxis aren't as readily accessible since there are no designated accessible taxi points or spaces.
From Cardiff Queen Street, you're well-positioned to explore various places quickly and conveniently. Head down to Cardiff Bay for stunning waterfront views or make your way to Cardiff Central, the city's flagship station. For a taste of local culture, a short ride to Pontypridd might be just what you're looking for.
Planning a longer journey? Don't miss the chance to visit Newport in South Wales or explore the charm of Caerphilly. With reliable connections, your journey starts here.
Cardiff Queen Street is more than just a connecting point—it's an invitation to explore the rich cultural tapestry and stunning landscapes Wales has to offer. Whether you're commuting for work or touring the sights, this station is your gateway to endless adventures. Travel happy and let Cardiff Queen Street set your journey in motion.
Ready to plan your trip? Dive into what's next and make the most of your travel experience from Cardiff Queen Street! Safe travels!
| Ticket Office | |||||
|---|---|---|---|---|---|
| Ticket Office Opening hours |
| ||||
| Ticket machines | Yes | ||||
| Collect tickets bought online | Yes Collect tickets at the ticket machine | ||||
| Accessible ticket machines | Yes The ticket machines are near the main entrance and take cash and major debit and credit cards. | ||||
| Induction loop | Yes | ||||
| Smartcards | |||||
| Smartcards issued at this station | No | ||||
| Smartcard validators | Yes | ||||
| Information available from staff | Yes - from ticket office | ||||
|---|---|---|---|---|---|
| Customer information | DepartureScreens ArrivalScreens Announcements | ||||
| Staff help available |
| ||||
| Customer help points | No | ||||
| Customer services notes | Contact our Customer Relations team directly via the Transport for Wales Website. In the event of rail service disruption or Metro transformation work, buses will not stop at the station. From Friday 09 February, the rail replacement bus stop is located: Local bus stop on Dumfries place. To Cardiff Central / Cardiff Bay, bus stop HC in front of the car park: Google Maps ID: FRMH+H8 Cardiff. To Cathays / Heath, bus stop HU, same side as Sainsburys: Google Maps ID: FRMH+C6 Cardiff. | ||||
| Luggage storage | No | ||||
| Lost property | | ||||
| CCTV at the station | Yes |
| Station Accessibility | |||||
|---|---|---|---|---|---|
| Step-free access | Step free access is available throughout the whole station. Category A. Step free access is available to all platforms via lifts. For full station facilities as stated in the Accessible Travel Policy, please visit the Transport for Wales website: www.tfwrail.wales/our-network/stations.” | ||||
| Ticket barriers and gates | Yes | ||||
| Accessible ticket machines | Yes The ticket machines are near the main entrance and take cash and major debit and credit cards. | ||||
| Induction loop | Yes | ||||
| Ramp for train access | Yes | ||||
| Accessible Toilets | Yes | ||||
| Waiting rooms |
Seating area in the café on platform 3/4. | ||||
| Seating area | Yes | ||||
| Wheelchairs available | Yes | ||||
| Getting to and from the station | |||||
| Accessible taxis here | No | ||||
| Impaired mobility set down/pick-up point | No | ||||
| Accessible spaces | None | ||||
| Accessible car park equipment | No | ||||
| Staff Help | |||||
| Staff help available |
| ||||
| Customer Help Points and Meeting Point | No | ||||
| Helpline | |||||
| Toilets | Yes The toilets are located on Platform 4. The National Key toilets are located on Platform 4 and also in the main concourse to the left of the ticket office; these toilets are operated by a RADAR key and are only available during staffing hours. |
|---|---|
| Accessible Toilets | Yes |
| Baby Changing | Yes |
| Waiting rooms |
Seating area in the café on platform 3/4. | ||||
|---|---|---|---|---|---|
| Seating area | Yes | ||||
| 1st Class Lounge | No |
| Refreshment Facilities | No |
|---|---|
| ATM Machine | No |
| Shops | No |
| Currency Exchange | No |
| Pay Phones | Yes |
|---|---|
| Public Wi-Fi | Available |
| Bicycle Storage | |
|---|---|
| Spaces | 36 Cycle parking is located at three locations. 8 Sheffield stands providing for 16 bicycles are located on Station Terrace, outside the station to the right of the station entrance. 6 Sheffield stands providing for 12 bicycles are located on Platform 5. 4 Sheffield stands providing for 8 bicycles are located on Platform 2 |
| Type of Storage | Stands, |
| Sheltered | No |
| CCTV | Yes |
| Bicycle Hire | |
| Cycle Hire Information | There are no cycle hire facilities at this station |
| The rail replacement bus stops are the local bus stops on Dumfries place. To Cardiff Central / Cardiff Bay, bus stop HC in front of the car park. To Cathays / Heath, bus stop HU, same side as Sainsburys. |
| Limited service from stop outside station Mondays to Fridays. |
| Arriving from | Train | Arrival Time | Platform | Status |
|---|---|---|---|---|
| from Cardiff Central | Transport for Wales | 05:28 | 4 | On time |
| from Cardiff Central | Transport for Wales | 05:38 | 5 | On time |
| from Pontypridd | Transport for Wales | 05:44 | 2 | On time |
| from Cardiff Central | Transport for Wales | 05:52 | - | On time |
| from Cardiff Central | Transport for Wales | 05:56 | - | On time |
| from Cardiff Central | Transport for Wales | 06:00 | - | On time |
| from Barry Island | Transport for Wales | 06:08 | - | On time |
| from Cardiff Central | Transport for Wales | 06:11 | - | On time |
| from Pontypridd | Transport for Wales | 06:13 | - | On time |
| from Penarth | Transport for Wales | 06:22 | - | On time |
| Going to | Train | Departure Time | Platform | Status |
|---|---|---|---|---|
| to Merthyr Tydfil | Transport for Wales | 05:28 | 4 | On time |
| to Caerphilly | Transport for Wales | 05:38 | 5 | On time |
| to Cardiff Central | Transport for Wales | 05:44 | 2 | On time |
| to Coryton | Transport for Wales | 05:52 | - | On time |
| to Bargoed | Transport for Wales | 05:56 | - | On time |
| to Merthyr Tydfil | Transport for Wales | 06:00 | - | On time |
| to Caerphilly | Transport for Wales | 06:08 | - | On time |
| to Pontypridd | Transport for Wales | 06:12 | - | On time |
| to Cardiff Central | Transport for Wales | 06:13 | - | On time |
| to Coryton | Transport for Wales | 06:22 | - | On time |